DSX (Data Storage Services) FAQs

   How does DSX work?

Data is compressed and securely transmitted over an IP WAN to Wavex's central online backup repository. Wavex then manages the backup functions and storage media as part of the DSX service.

   How much data will be stored?

Storage is based upon the amount of data actually held on our DSX Vault. This will depend upon the volumes of data on your servers and also the amount of data you actually want to backup. You may choose to archive older data to save on storage costs.

   How do you charge and what will DSX cost?

DSX is charged monthly, based upon the compressed volume of data stored on our DSX Vault. Charges are billed monthly in advance, based upon the storage requirement registered in the prior month, (e.g., April costs will be based upon the storage used at the end of March). The rate per GB is based on a tiered price per GB. A set up fee will also be charged.

   What compression ratio should we expect?

Actual compression ratios will vary greatly, depending upon the type of data being backed up. For example, Microsoft Exchange does not compress as easily as Word or Excel files. Typically the 'native' storage size can be compressed by 30% - 50% for an average client.

   How secure is my company data?

The DSX Server is hosted at our secure data centre, where no compromises have been made. Data will NEVER leave your network unencrypted. All encryption is done inside your network prior to transmission. In fact, without the appropriate encryption keys, your data can NEVER be viewed by anyone else. The encryption standard employed by DSX is the US Government's AES standard, using 192 bit encryption keys for maximum security.

   How long does each backup take?

After the 'initial backup' is complete, only incremental changes to files are transferred to the DSX vault. These 'deltas' (as they are known) are compressed and encrypted before being sent. In this way, the total amount of data transferred to the DSX vault is a fraction of the actual size of the files that have been changed.