A: (2 Seconds) As events or problems occur NETi will instantly send them to the helpdesk for further analysis.

B: (5 minutes) NETi provides a powerful set of tools to either aid in the resolution or the accurate diagnosis of a problem and its potential impact on every user.

C: (10 minutes) Because far more accurate information is gathered without relying on the users interpretation, the problem can be assigned to the most appropriate engineer, reducing the probability of reassigning.

D: (5 minutes) An engineer can use NETi to perform queries on hundreds of machines allowing very rapid diagnosis.

E: (10 - 60 minutes) Because an engineer knows exactly what the problem is; it can be resolved far quicker. Often the process of diagnosing the problem can take the majority of the overall time to resolution.

If reassigned, process can loop between C & E (NETi helps minimise this by ensureing the correct allocation of the issue to the correct engineer).

Minimum call resolution is 7 minutes. Maximum call resolution is 1.2 hours (reassigning not required).

Average call resolution is 30 minutes.

Time saving for 100 calls over standard support workflow methods is 350 hours.