Service Desk

Wavex's service desk capabilities are defined by the quality of our people, excellent communication and advanced tools.

Better people provide better service

We fundamentally believe that, when it comes to service desk support, quality of service equals quality of people.

It makes sense for you and us that your support calls are resolved on first call. Our clients don't suffer from typical first level service desk support at Wavex. Our service desk teams are engineers and not simply “take a call and pass it on people”. They are highly qualified, Microsoft certified and capable of addressing more complex issues including server management and trouble shooting from first call. By providing all the relevant information to manage your specific issues within our Client Management System and having complete, real time, visibility of your entire network with NETi™, we have reduced resolution times significantly.

Good communication and accountability are also key to ensuring excellent service. We avoid the classic 'telephone tag' scenario by enabling clients to track the engineer working on their support call directly. Finally, when the call is closed, users can provide instant feedback on their support to ensure complete transparency.