User Support

Wavex provides a wide range of user support services, including service desk, remote workforce and 24/7 support.

Putting users first

Our philosophy at Wavex is to put the needs of users first and foremost. That's why we've developed responsive, reliable and proven methodologies and tools to support them.

We know from experience that users demand instant access to quality support, wherever they are based, and around the clock if necessary. We listen to users, appreciate their business priorities, and provide the support services they need to do their jobs.

We enable clients to see in real-time how, where and when support is being deployed and to what effect. Reporting of our own performance levels against agreed service level commitments ensures proactive response and full accountability.

With our unique tools, such as our acclained IT support tool Neti™, we can monitor clients' networks - and act fast before problems occur, thereby ensuring complete user satisfaction. Click here to read more.

Although all most users see of NETi™ are the results.